Hayling Golf Club

Hayling Golf Club - Member Survey 2025

GENERAL BACKGROUND

1) What is your Age?

2) What is your Gender? Female
Male
Prefer not to say

3) Travel Distance to the Club from your home address

4) When did you first join the club?

5) Please select your current membership category? 7 Day
5 Day
Senior
Distant
Junior
Non Playing/Social

*If you are a Social member please skip to question 23

GOLF, COURSE & COMPETITIONS

6) What is your WHS handicap index?

7) How often do you play golf at Hayling Golf club?

Summer Less than Once a Month
Once a Month
2-3 times a Month
Once a Week
Twice a week or more

Winter Less than Once a Month
Once a Month
2-3 times a Month
Once a Week
Twice a week or more

8) Please rank your preferred days of Play (Top 3)

1st

2nd

3rd

9) Course - Please indicate your satisfaction during the last 12 months on the overall condition, presentation and maintenance of the:

Tee Boxes

Bunkers

Heather/Rough

Fairways

Approaches

Greens

10) Course - Please indicate to what extent you agree with the below statement:

"The overall condition and presentation has improved over the last 12 months"

11) Please indicate your overall satisfaction level of the available practice facilities:

Practice Ground

Putting Greens

Chipping Green

Practice Nets

12) Please indicate to what extent the current Practice Facilities:

13) What would improve your golfing experience on the Course or on the Practice Facilities (Optional)

14) Do you regularly play in Club Competitions? Yes
No

15) Club Competitions - Please indicate your satisfaction to the below:

Pace of play during competition rounds

Range of different competition formats

Competition booking process

Turn around time for competition results

Communication of results

16) How satisfied are you with the current Tee Booking process?

17) What would you do to improve the Tee Booking system? (Optional)

18) Professional Shop - Please indicate your satisfaction to the below:

Variety of available products

Quality of available products

Value for money

Customer experience

19) How likely are you to buy your golf equipment through the Pro Shop in 2026?

20) PGA Lessons - Please indicate your satisfaction to the below:

Lesson booking availability

Range of lessons available

Knowledge and expertise of the PGA Professionals

21) How likely are you to take golf lessons from the PGA Professionals at Hayling golf Club in 2026?

22) Pro Shop and PGA Lessons - What could be improved? (Optional)

CLUBHOUSE & SOCIAL

23) How satisfied are you with the overall clubhouse experience?

24) Please rate your satisfaction with the below clubhouse facilities:

Locker Rooms

Bar Areas

Dining and Function Rooms

Outdoor Seating Areas

25) Please rate the club staff on the following aspects of customer service:

Friendliness and attentiveness

Responsiveness and speed of service

Professionalism and knowledge

26) Please rate the following aspects of the Bar and Catering offerings:

Variety of food and snack options

Variety of beverage options

Price of food and snack options

Price of beverage options

27) What would make you use the clubhouse and facilities more often? (Optional)

28) Do you regularly attend Club Social Events Yes
No

29) Club Social Events - Please indicate your satisfaction to the below:

Quality of Entertainment

Quality of Catering

Communication about Social Events

Booking process for Social Events

Experience at Social Events

Value for money for experience received

30) Social Events - What could be improved? (Optional)
COMMITTEES & MANAGEMENT
31) How satisfied are you with the level of communication from the club committee?

32) How satisfied are you with the Club Office Team?

33) Club News and Updates - Please indicate your satisfaction to the below:

Frequency or communication

Quality and relevance of content

Formatting and layout of communications

Channels of communication (Emails, Website, Forums etc:)

34) What could be done to improve your overall Membership Experience (Optional)

35) How likely is it that you would recommend Hayling Golf Club to a friend or Colleague?

Confirm

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